Customer Relationship Specialist, Granite
Core
Guide new clients through onboarding, serve as the primary point of contact for inquiries, resolve issues, and nurture long-term relationships within the mortgage and real estate technology sector.
Role type
Customer Relationship Specialist (Client Success)
Builds
Client onboarding experience, ongoing support, and feedback loops for Altisource's mortgage and real estate platforms
Domain
Mortgage and Real Estate Technology
Deliverable
client delivery
Required skills
Client onboarding, issue troubleshooting, relationship building, client education, feedback collection, CRM management, written communication, verbal communication, email etiquette, analytical thinking, attention to detail, typing speed (30+ wpm), phone communication
Preferred skills
Previous client-facing or customer service experience
Technologies
CRM systems, office productivity software
Responsibilities
Guide new clients through onboarding, address client questions and concerns via phone and email, troubleshoot and resolve client issues, develop and maintain long-term client relationships, provide educational resources on product updates and best practices, convey client feedback to internal teams, maintain accurate client records in the CRM
Seniority
Individual Contributor, entry to mid-level
