Analista funcional Jr
Core
Track client-reported incidents and provide support for end-user queries.
Role type
Junior functional analyst
Builds
Incident tracking and user support workflows
Domain
Telecommunications / Fiber optics
Deliverable
client delivery
Required skills
business process knowledge, analytical skills, critical thinking, office software proficiency
Preferred skills
experience in similar roles
Responsibilities
follow up on client-reported incidents, assist with end-user queries
Seniority
Junior