Facility Help Desk Supervisor
Core
Oversee day-to-day operations of the facility help desk team, ensuring efficient resolution of facility-related issues for employees and tenants.
Role type
Facility Help Desk Supervisor
Builds
Efficient facility support operations and incident resolution workflows
Domain
Healthcare facility operations / IT Service Management
Deliverable
dashboards & analysis
Required skills
Team leadership, Incident management, SLA monitoring, Process improvement, Vendor management, Root cause analysis, Data analysis, Schedule planning, Conflict resolution, Technical troubleshooting
Preferred skills
Professional certification in relevant field
Technologies
Help desk ticketing systems, Knowledge base tools
Responsibilities
Lead, supervise, and mentor a team of help desk technicians; Oversee tracking and resolution of facility-related incidents; Establish and monitor service level agreements; Generate regular reports on help desk performance; Manage relationships with external vendors; Provide support to facility management teams in preventative maintenance and move management.
Seniority
Mid-Senior, hands-on IC
