Help Desk Support Service Specialist - Senior | IT Effectiveness - User Support Help Desk [NPS012017]
Core
Senior-level IT support specialist providing Tier 1-3 technical support, system administration, and complex issue resolution for government clients.
Role type
Senior Help Desk Support Service Specialist (IT Support & System Administration)
Builds
IT services solutions and system availability for National Park Service (NPS) and Department of Interior (DOI) clients.
Domain
Government and Public Services Sector (Federal IT)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Senior-level technical support, Systems Administration, Multi-tiered technical support (Tier 1-3), Network Infrastructure Management, Cybersecurity, Disaster Recovery, IT Service Management (ITSM), Operating System Support, Telecommunications/Voice-Video Infrastructure, Performance Analysis
Preferred skills
MCSE, CompTIA Security+, CISSP, CISA, ITIL, PMP, Federal government experience
Technologies
Microsoft technologies, HACMP, Microsoft Office Suite, Visio, Adobe Acrobat
Responsibilities
Provide senior-level troubleshooting, diagnosis, and resolution for complex IT issues and networks; Oversee system administration tasks to ensure availability and efficiency; Lead Tier 1-3 IT support efforts; Assist with complex help desk escalations; Document IT policies and develop disaster recovery plans.
Seniority
Senior, hands-on IC with leadership capabilities