Counter / Inside Salesperson
Core
Serve walk-in customers and inbound telephone inquiries by answering questions, processing orders, and providing product recommendations for HVAC/R and building products.
Role type
Counter / Inside Salesperson
Builds
Sales orders and customer solutions for HVAC/R and building products
Domain
Wholesale HVAC & Refrigeration
Deliverable
product features
Required skills
order entry and picking, customer service, verbal communication, relationship building, software system operation, return and warranty claim processing, stock level monitoring, complaint resolution
Preferred skills
HVAC/R and building products knowledge, internet research for problem solving, Microsoft Office (Word, Excel, Outlook)
Responsibilities
Answer customer questions and provide product recommendations, Enter, pick, and pack sales orders, Process returns and warranty claims, Inform buyers of low stock levels, Navigate customer concerns and complaints, Drive sales growth through counter merchandising and lead generation
Seniority
Entry-level to Junior