Associate/Sr. Associate
Core
Handle inbound and outbound customer calls to resolve inquiries, complaints, and issues while upselling products.
Role type
Customer Service Associate
Builds
Customer interaction services
Domain
Business Process Management (BPM)
Deliverable
client delivery
Required skills
active listening, product knowledge, documentation, issue escalation, upselling
Responsibilities
Handle inbound and outbound customer calls, resolve customer inquiries and complaints, document customer interactions, escalate complex issues, perform duties within team and personal targets
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