Senior Associate
Core
Provide reliable customer service and resolve high-volume enquiries for the UK market.
Role type
Senior Associate (Customer Service)
Builds
Customer service operations for UK clients
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
customer service, product knowledge, data entry, escalation management, cross-selling
Responsibilities
Investigate and resolve customer enquiries, escalate queries and complaints, provide accurate product information, operate customer information systems, achieve personal targets
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