Call Center Agent - Collections - Bellville, South Africa
Core
Contact customers with outstanding balances via telephone and writing to negotiate debt repayment, reduce debt, and prevent recurrence.
Role type
Collections agent (debt recovery)
Builds
Cash collection and debt reduction for business clients
Domain
Financial Services / Debt Collection
Deliverable
client delivery
Required skills
debt collection techniques, negotiation, verbal and written English, customer orientation, administrative follow-through
Preferred skills
experience with international clients, knowledge of Canadian business context
Technologies
telephone dialler
Responsibilities
proactively contact customers inbound and outbound to resolve debt, manage customer and internal queries within SLAs, maintain accurate customer records, manage complaints ensuring compliance, liaise with internal and external colleagues
Seniority
Entry-level to Junior
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