Associate – Ops
Core
Handle end-to-end insurance claims processing, including coverage determination, customer communication, and financial management to ensure cost-effective outcomes.
Role type
Associate – Claims Operations
Builds
Insurance claims resolution and customer service experiences
Domain
Insurance / General Insurance
Deliverable
client delivery
Required skills
policy interpretation, customer communication, financial analysis, negotiation, process improvement, system navigation, time management
Preferred skills
general insurance experience, call centre experience, customer service environment experience, fast-paced environment experience
Technologies
MS Office, multiple claims systems
Responsibilities
Lodge new insurance claims, determine coverage through questioning and analysis, manage customer and third-party enquiries, negotiate customer excess, ensure accurate claim information, liaise with suppliers and repairers, identify process improvement opportunities
Seniority
Junior, individual contributor