Technical Support Manager - DPH
Core
Manage technical training, 2nd level support, and warranty tracking for diesel systems and components.
Role type
Technical Support Manager (Diesel Systems)
Builds
Training programs, service contracts, warranty reports, and audit outcomes for diesel workshops and service providers.
Domain
Automotive / Industrial Machinery / Diesel Systems
Deliverable
client delivery | dashboards & analysis
Required skills
Diesel system technical knowledge, training delivery, 2nd level technical support, contract negotiation, audit management, warranty tracking, report generation
Preferred skills
SAP proficiency, MS Office solutions, problem-solving, analytical skills, stakeholder management
Responsibilities
Provide technical training to wholesalers and service providers; act as diesel technical help desk; provide 2nd level support to local TSS; liaise with KAM and TSS for field service support; identify and define contracts for field service providers; conduct diesel workshop audits; track diesel warranty parts and equipment; generate monthly warranty reports.
Seniority
Manager, hands-on leadership
