IT Field Technician
Core
Providing on-site technical support for computer hardware, software, and network equipment to resolve user issues and maintain system operations.
Role type
IT Field Technician
Builds
Maintains optimal running of IT systems and resolves user-level technical queries.
Domain
IT Infrastructure / Hardware & Software Support
Deliverable
client delivery
Required skills
Computer hardware installation and configuration, Software troubleshooting (OS, antivirus, email), Network equipment troubleshooting, Active Directory management, Windows 7/10 and Server 2016 proficiency, Ticketing system usage (OTRS), Equipment repair and replacement
Preferred skills
Cisco and HP network maintenance experience, English language proficiency
Technologies
Windows 7/10, Windows Server 2016, Active Directory, Cisco, HP, OTRS
Responsibilities
Installing, configuring, and maintaining standard computer hardware and software; Troubleshooting computer-related issues including virus removal, password resets, and email setup; Performing first-level troubleshooting of network equipment; Repairing and replacing equipment as necessary; Maintaining accurate records of jobs using the ticketing system
Seniority
Mid-level, hands-on IC
