ITSM IT Specialist III - CO
Core
ITSM specialist providing customer relations management, IT support, and printing services oversight for a US Department of Commerce agency.
Role type
ITSM IT Specialist III (Service Desk & Operations)
Builds
IT support services, printing services, and conference management for federal agency operations
Domain
US Federal Government / IT Service Management
Deliverable
client delivery
Required skills
IT system maintenance and security, customer relations management, printing services oversight, conference management, data reconciliation, Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook), federal government business operations knowledge
Preferred skills
Visio, Adobe Acrobat, data analytic tools, Access
Responsibilities
Identify, evaluate, and resolve IT challenges raised by business customers; oversee all printing services; serve as technical advisor on machine utilization; analyze equipment and software reliability reports; track bridge utilization and conference monitoring; conduct periodic reconciliation reviews of external interfaces; provide acquisition support for bureaus
Seniority
Mid-Senior, hands-on IC
