IT Service Manager
Core
Managing and optimizing IT services for thousands of PwC colleagues, ensuring service quality, compliance, and continuous improvement.
Role type
Senior IT Service Manager (IC)
Builds
IT service catalog, service delivery processes, and compliance frameworks for internal stakeholders.
Domain
Professional Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT service management, stakeholder management, supplier management, quality assurance, compliance auditing, project advisory, continuous improvement, service catalog management, ITIL framework knowledge, ITSM tooling
Preferred skills
SAFe framework knowledge, advanced ITIL certifications, experience with diverse infrastructure and application landscapes
Technologies
ServiceNow, ITIL, SAFe
Responsibilities
Manage and optimize IT services and the service catalog; Build sustainable collaborations with suppliers and internal stakeholders; Monitor service quality and drive continuous improvement; Ensure compliance with internal and external standards and support audits; Advise project teams on service implementation impact and transition to operations.
Seniority
Senior, hands-on IC with strategic influence