Merchant Onboarding Manager
Core
Trusted advisor to Commercial teams shaping complex merchant onboarding opportunities into scalable, compliant, and operationally feasible solutions.
Role type
Senior IC Merchant Onboarding Manager
Builds
Operational onboarding pathways for high-value merchants across APAC
Domain
Financial Technology / Payments / Compliance
Required skills
Risk assessment, Compliance solutioning (KYC/CDD), Stakeholder management, Project management, Strategic advisory, Process improvement, Regulatory knowledge, Business case development, Cross-functional partnership, Documentation
Preferred skills
Payments/Fintech domain expertise, Consultative mindset, Problem-solving, Presentation skills, APAC languages
Technologies
N/A
Responsibilities
Own onboarding compliance solutioning for complex opportunities from assessment to sign-off; Evaluate merchant risk profiles and build structured business cases; Act as primary operations contact for merchants to gather requirements and drive milestones; Partner with Sales, Account Management, and Compliance to deliver seamless onboarding; Shape onboarding opportunities balancing risk frameworks with commercial priorities; Own end-to-end onboarding and expansion projects; Set standards for merchant onboarding and document best practices.
Seniority
Senior, hands-on IC