Technical Support Engineer
Core
Technical Support Engineer partnering with customers to integrate Fin AI agent, diagnose technical issues, and serve as a bridge between customers and product teams.
Role type
Technical Support Engineer (Engineering/Web Dev background)
Builds
Fin AI Customer Agent platform for customer support, sales, and ecommerce
Domain
SaaS / AI / Customer Support
Deliverable
client delivery
Required skills
Web development basics (HTML, JavaScript, CSS), Git, Ruby, Rails, REST API, SDKs, Webhooks, troubleshooting, problem-solving, KPI tracking
Preferred skills
Technical coding bootcamps, mobile SDK configuration, native mobile development, automation workflows
Technologies
Ruby, Rails, Git, Slack, Chrome, Coda, Asana, Claude Code
Responsibilities
Integrate Fin into customer products, diagnose and report technical problems, debug complex issues using customer codebases, build internal tools to improve team efficiency, synthesize customer feedback for product teams, manage customer communications from initial contact to resolution
Seniority
Mid-level, hands-on IC