Senior Product Operations Manager, Governance & Experience - Local Services (Singapore)
Core
Designing and operating the governance and experience product ecosystem for TikTok Local Services, including moderation systems, enforcement platforms, and support centers for merchants and creators.
Role type
Senior Product Operations Manager (Governance & Experience)
Builds
Globalization Product Operations team, monitoring index systems, and collaborative workflows between product, R&D, and global operations.
Domain
Local Services / E-commerce
Required skills
Product operations, internal moderation system design, enforcement platform management, analysis platform development, GTM system design, data-driven process improvement, cross-functional collaboration, issue convergence and filtering, solution output.
Preferred skills
Local service/e-commerce industry operation experience, project management, cross-functional team collaboration.
Technologies
Internal moderation systems, enforcement platforms, analysis platforms, violation centers, appeal centers, service centers.
Responsibilities
Plan and build the overall operations system for the governance product; Establish monitoring index systems and data-driven processes; Build collaborative systems for product, R&D, and global operations teams to resolve issues and enhance capabilities.
Seniority
Senior, hands-on IC