Staff Product Engineer
Core
Lead technical architecture and build back-end and front-end systems for Fin, an AI customer agent platform, scaling to service requests from all customers.
Role type
Staff Product Engineer (Technical Lead)
Builds
AI-powered customer support systems and SaaS products
Domain
AI / Customer Experience / SaaS
Deliverable
production ML models
Required skills
Distributed systems, high-level programming languages (Ruby, Python, Perl), hands-on development, technical architecture, team leadership, cross-functional collaboration
Preferred skills
SaaS product building experience, mentoring engineers, product strategy alignment
Technologies
AI-powered developer tools, feature flagging systems
Responsibilities
Contribute to technical architecture and scaling, lead hands-on development and prototyping, mentor engineers and drive career development, raise technical standards and operational excellence
Seniority
Staff, hands-on IC with leadership responsibilities
