Claims Manager / Mitarbeitende telefonischer Kundenservice (m/w/d)
Core
Provide immediate telephone support to drivers experiencing vehicle damage, managing claims, data collection, and repair coordination to restore operations.
Role type
Claims Manager / Customer Service Representative
Builds
Digital claims resolution process for fleet drivers
Domain
Automotive insurance / Fleet management
Deliverable
client delivery
Required skills
Empathy, patience, emotional intelligence, problem-solving, quick comprehension, technical affinity, responsibility
Preferred skills
German language proficiency, self-initiative, teamwork
Responsibilities
Answer incoming calls from drivers with vehicle damage, collect relevant incident data, coordinate vehicle repairs, ensure drivers return to service promptly
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