Customer Service Representative - Turkish and English (Interim)
Core
Mediate disputes and resolve complex customer queries between buyers and sellers on a special objects marketplace via chat, email, phone, and social media.
Role type
Customer Service Representative (Interim)
Builds
Customer satisfaction and retention for a global auction platform
Domain
E-commerce / Auctions / Special Objects
Deliverable
client delivery
Required skills
Dispute resolution, multi-channel communication (chat/email/phone/social), mediation, analytical thinking, critical thinking, Turkish (fluent), English (fluent)
Preferred skills
Live channel experience, hospitality/tourism/retail background, quick context switching
Responsibilities
Manage and resolve customer complaints and disputes, mediate between buyers and sellers, address customer queries across diverse channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC