Client Services Officer
Core
First point of contact for clients via phone and help desk channels, handling inbound calls, service requests, and troubleshooting issues to resolution.
Role type
Client Service Officer (Help Desk)
Builds
Resolved client service requests and maintained client accounts
Domain
Customer Service / Support
Deliverable
client delivery
Required skills
Active listening, empathy, clear communication, conflict resolution, de-escalation, creative problem-solving, time management, CRM usage, data entry, Microsoft Office
Responsibilities
Answering high volume of inbound calls and help desk queries, managing day-to-day client communications and service requests, logging and tracking client issues to resolution, escalating complex issues to Senior CSOs or Team Leaders, maintaining accurate records of client interactions, collaborating with the SST team to balance workload
Seniority
Individual Contributor