Application Production Support Analyst
Core
First-line production support for applications and infrastructure, ensuring performance, reliability, and stability across global regions.
Role type
Application Production Support Analyst
Builds
Global production management coverage and incident resolution for firm applications
Domain
Financial Services / IT Operations
Required skills
Incident management, Change management, Problem management, Root Cause Analysis (RCA), System monitoring, Stakeholder communication, Service level adherence
Preferred skills
ITIL frameworks, ServiceNow, SWIFT messaging, File transfer technologies, Basic scripting, Infrastructure components
Technologies
ServiceNow, SWIFT, File transfer protocols
Responsibilities
Respond to alerts on availability and performance, coordinate incident management activities, support change management processes, contribute to problem management and RCA investigations, monitor system health, provide clear handovers across regions
Seniority
Mid-level, hands-on IC
