Customer Delivery Manager
Core
Lead the onboarding and activation of high-risk merchants from post-signature through go-live and early revenue ramp-up, ensuring successful integration and compliance.
Role type
Senior Customer Delivery Manager (Payments/Fintech)
Builds
Merchant activation pipelines and revenue ramp-up for high-risk payment clients
Domain
Fintech, Global Payments, High-Risk Industries
Required skills
Payments domain expertise, High-risk merchant management, Regulatory compliance knowledge, Cross-functional stakeholder management, Analytical mindset, Revenue optimization, AI tool adoption
Preferred skills
Experience with AI frameworks (e.g., Claude), Familiarity with gambling/forex/crypto sectors
Technologies
AI-powered workflow tools, Payment integration platforms
Responsibilities
Own merchant activation lifecycle from post-KYB to go-live, Drive time-to-revenue and transaction volume, Navigate complex payment flows and decline management, Lead cross-functional execution between Sales, Risk, and Compliance, Track and optimize key performance metrics (GR, authorization rates), Leverage AI tools to streamline onboarding workflows
Seniority
Senior, hands-on IC
