Escalation Engineer
Core
Focal point for technical escalations, managing critical outages, and analyzing production traffic to identify design gaps for a global fintech platform.
Role type
Escalation Engineer (Customer Success)
Builds
Global payments and payouts platform
Domain
Fintech
Required skills
REST APIs, SQL, log inspection, complex system architecture analysis, problem-solving, technical documentation
Preferred skills
Jira, Confluence, FinTech domain experience
Responsibilities
Manage major and critical production outages, analyze production traffic to locate design gaps, participate in feature development lifecycle, maintain production quality, serve as a knowledge source for CS and internal teams
Seniority
Mid-level, hands-on IC