Payroll Supervisor
Core
Provide day-to-day operational leadership for a team of payroll specialists to ensure accurate, efficient, and on-schedule processing of multi-provincial Canadian payrolls for clients.
Role type
Senior IC Payroll Supervisor
Builds
Client payroll processing services
Domain
HR Technology / Payroll Services
Required skills
Multi-provincial Canadian payroll processing, Payroll compliance (federal/provincial), Payroll calculations and deductions, Team supervision and coaching, Performance management, Process improvement
Preferred skills
Certified Payroll Manager (CPM) designation, Experience in PEO/HCM/HR services
Technologies
Microsoft Excel, Payroll systems
Responsibilities
Supervise and support Senior Payroll Specialists, Payroll Specialists, Payroll Assistants, and Payroll Associates; Ensure all client payrolls are completed accurately and according to established deadlines; Monitor team workloads, productivity, accuracy, and service levels; Serve as a second-level escalation point for complex payroll issues and client-related payroll concerns; Coach employees and provide ongoing feedback, development, and performance guidance; Conduct performance reviews and participate in progressive discipline when necessary; Review and approve PTO and employee timecards; Assist team members with complex payroll calculations and processing issues; Review payroll data, including employee changes, overtime, bonuses, deductions, benefits, garnishments, and tax-related adjustments; Ensure payroll calculations and deductions are accurate and compliant with applicable requirements; Support payroll tax filings and other payroll-related compliance activities; Prepare and review payroll reports and summaries covering earnings, taxes, deductions, leave, retirement savings, and benefits; Assist with current-year and prior-year payroll voids and adjustments; Analyze payroll problems, determine appropriate resolutions, and communicate solutions effectively; Respond to payroll-related questions, requests, and escalations; Develop and implement best practices designed to improve payroll efficiency, accuracy, and service quality; Review existing payroll procedures and recommend improvements; Ensure established payroll policies, procedures, and controls are consistently followed; Work collaboratively with other departments to resolve payroll issues and improve client service; Stay informed regarding applicable federal, provincial, and local payroll requirements; Participate in the hiring and onboarding process for payroll team members; Prepare and lead departmental meetings; Support additional payroll projects and operational initiatives as assigned.
Seniority
Senior, hands-on IC with team leadership
