Membership Manager | Brookfield Place
Core
Lead a Member Support Consultant team to drive membership growth, retention, and exceptional front-desk service standards at a premium fitness club.
Role type
Senior IC Membership Manager (Fitness Club Operations)
Builds
Membership sales, member retention programs, and high-performance support teams
Domain
Fitness & Wellness
Required skills
team leadership and mentoring, sales target achievement, customer journey management, sales techniques (up-selling/cross-selling), roster management, business system proficiency
Preferred skills
customer retention strategy expertise, ability to set and motivate goals
Responsibilities
Manage daily workflow of the MSC team to ensure monthly sales targets are met; Achieve personal monthly and annual sales targets; Create structures to ensure the MSC team meets daily performance criteria; Assist in delivering sales training to the MSC team; Achieve member retention and growth budgets; Respond to member enquiries within 24 hours; Support managers in developing membership growth initiatives; Support the Club Manager in developing the MSC fortnightly roster
