Senior Technical Account Manager
Core
Senior Technical Account Manager supporting Afterpay and Cash App merchants in Australia, focusing on post-sales technical partnership, integration health, and driving commercial growth.
Role type
Senior IC Technical Account Manager (Payments/Fintech)
Builds
Merchant integration health, feature adoption, and commercial outcomes for BNPL and payment solutions
Domain
Fintech, Buy Now Pay Later (BNPL), Payments Infrastructure, E-commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
JavaScript, HTML, CSS, SQL, API integration, payments infrastructure, incident management, data analysis, C-suite stakeholder management, AI tool usage
Preferred skills
BNPL experience, payment processing, merchant acquiring, Solutions Engineering background
Technologies
Datadog, SumoLogic, HTML, CSS, JavaScript, SQL
Responsibilities
Identify and act on post-sales growth opportunities to drive GPV and feature adoption; Provide education to merchants on Cash App Pay and Afterpay features; Partner with Solutions Engineering for seamless pre-sales to post-sales handoffs; Lead integration health monitoring using defined KPIs and root-cause analysis; Leverage HTML, CSS, and JavaScript to assess and solve integration issues on merchant websites and in-store terminals; Participate in on-call incident response rotation with SLA adherence
Seniority
Senior, hands-on IC