Customer Support Representative
Core
Frontline customer support for a fintech superannuation and investment platform, handling member enquiries, solving account issues, and managing complaints across email, chat, and phone.
Role type
B2C Customer Support Representative
Builds
Member trust and resolution for Spaceship Super, Spaceship Voyager, and Spaceship US Investing products
Domain
Financial services / Superannuation / Investment platforms
Deliverable
client delivery
Required skills
B2C customer support, CRM/ticketing systems, financial product knowledge, compliance awareness, written and verbal communication, AI tool adoption
Preferred skills
Fintech experience, superannuation regulations knowledge, complaint management, systems thinking
Technologies
CRM, ticketing systems, live chat, phone systems, AI-powered support tools
Responsibilities
Handling member enquiries via email, chat, and phone; Solving account-specific problems like deposits and withdrawals; Managing complaints and feedback; Providing informed support using internal systems; Supporting product improvements via member feedback; Maintaining compliance standards; Using AI tools to resolve enquiries faster
Seniority
Mid-level, hands-on IC
