Intake & Engagement Coordinator
Core
Oversee intake and administration functions for participants in a disability employment services team, ensuring accurate processing, scheduling, and compliance with NDIS regulations.
Role type
Administrative Coordinator (Disability Services)
Builds
Participant support services and employment pathways
Domain
Disability services / Social enterprise
Deliverable
client delivery
Required skills
Participant intake processing, scheduling management, database administration, billing procedures, record-keeping, regulatory compliance (NDIS), stakeholder liaison
Preferred skills
Experience in the disability sector, knowledge of MS Office suite, ability to adapt to new IT systems
Responsibilities
Respond to enquiries within 2 business days, gather participant information, set up new participants in databases, book and conduct initial intake appointments, send and monitor service agreements, liaise with Employment Development Manager for participant allocation, schedule activities and supports, maintain accurate and confidential records, represent the organization at networking events, follow up on billing issues, update service agreements, address staff concerns, ensure team KPIs are met, process participant exits, and proactively seek participant feedback.
Seniority
Mid-level, hands-on IC