Customer Transformation - Associate Director
Core
Lead end-to-end delivery of Salesforce and nCino solutions, guiding teams to connect strategy with technology and drive client transformation.
Role type
Senior Manager, Customer Transformation & Technical Delivery
Builds
Salesforce and nCino platforms, DevOps pipelines, and QA frameworks
Domain
Professional Services / CRM & Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Salesforce expertise, nCino environment experience, DevOps leadership, QA framework establishment, stakeholder engagement, team management, commercial acumen, risk management
Preferred skills
Vendor management, offshore/onshore delivery model experience, budget management, forecasting
Technologies
Salesforce, nCino, CI/CD pipelines, automated testing tools
Responsibilities
Lead end-to-end delivery of Salesforce and nCino solutions, oversee build/DevOps/QA, collaborate with stakeholders to translate requirements, establish QA frameworks, provide technical leadership and mentoring, support delivery planning and risk management
Seniority
Senior Manager, hands-on leadership