Manager, Salesforce
Core
Lead a CRM team to deliver scalable Salesforce solutions supporting global business priorities and operational efficiency.
Role type
Manager, Salesforce Platform
Builds
Scalable CRM solutions (Sales Cloud, Service Cloud, CPQ, Omni-Channel) and platform improvements
Domain
Technology / Customer Relationship Management (CRM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce platform configuration, Apex, Visualforce, Lightning components, Salesforce APIs, Service Cloud, Sales Cloud, CPQ, Omni-Channel, people management, project management, system performance monitoring, documentation, training delivery
Preferred skills
Salesforce certifications (Administrator, Advanced Administrator, CPQ Specialist, Technical Architect), ISO 27001, PCI DSS, GDPR, CCPA, WebTrust compliance experience
Technologies
Salesforce, Apex, Visualforce, Lightning, Service Cloud, Sales Cloud, CPQ, Omni-Channel
Responsibilities
Provide technical leadership to the Salesforce development team; Partner with stakeholders to translate business needs into scalable solutions; Oversee maintenance and continuous improvement of the Salesforce platform; Lead design, development, and implementation of Salesforce solutions; Develop and maintain documentation for processes and integrations; Conduct training sessions and provide support to end-users
Seniority
Manager, people leadership