Customer Service Advisor NAB
Core
Provide exceptional customer service and process administrative duties for NAB individual customers to meet Know Your Customer (KYC) and compliance requirements.
Role type
Customer Service Advisor (KYC Remediation)
Builds
Customer identification remediation outcomes and compliant customer profiles
Domain
Banking / Financial Services / Compliance
Required skills
Inbound/outbound call center experience, customer authentication, attention to detail, adaptability, empathy, regulatory compliance understanding
Preferred skills
Familiarity with Austrac and KYC requirements
Technologies
Dual monitor setup
Responsibilities
Receive up to 45 inbound calls daily, make follow-up remediation calls, verify customer IDs and TFN, confirm Source of Wealth and Source of Income documents, apply Customer Identification Procedures (ACIP)
Seniority
Entry-level / Temporary Contract