Application Support Analyst
Core
Support business applications (Intercom, Aircall, Zilch platform) and design AI-driven workflows/automations for a fintech payment company.
Role type
Application Support Analyst with AI automation focus
Builds
AI-assisted workflows, automations, and supported business application infrastructure
Domain
Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis
Required skills
problem solving, API and integration understanding, change management, testing, UAT, release validation, data security awareness, AI prompting techniques, workflow automation
Preferred skills
CRM/ERP support, telephony systems support, SQL/Python scripting, low-code automation platforms, AWS/Datadog familiarity
Technologies
Intercom, Aircall, MaestroQA, n8n, Zapier, Workato, Hightouch, OutSystems, AWS, Datadog
Responsibilities
Provision and support business applications, respond to incidents and find workarounds, build relationships with application suppliers, design and implement AI-driven workflows, improve tooling and documentation, ensure secure data processing
Seniority
Individual Contributor