ETIC, Service Desk - Associate
Core
First-line IT operational support for enterprise systems, managing incidents, service requests, and user access issues.
Role type
Associate IT Service Desk Analyst
Builds
IT service continuity and user support for enterprise applications
Domain
Technology / Managed Services
Deliverable
client delivery
Required skills
ITSM processes, ticketing tools, incident management, troubleshooting, user access support
Preferred skills
ServiceNow, change management, release activities
Responsibilities
Log, categorize, and prioritize service tickets; perform initial troubleshooting and escalation; support user access requests; maintain support documentation; collaborate with internal IT teams on incident resolution
Seniority
Associate, hands-on IC
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