Reception Services Officer (Multiple Positions)
Citizens or permanent residents only
Core
Provide first impression and front-line support to clients, the public, and service providers via telephone and counter service, directing inquiries and providing accurate information or referrals.
Role type
Reception Services Officer
Builds
Front-line service delivery and administrative support for the Department of Families, Fairness and Housing
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
Communication, Interpersonal skills, Administrative tasks, Referral management, Customer service, Information accuracy
Responsibilities
Deliver high-quality telephone and reception counter service, Attend to individual enquiries by establishing purpose and assessing service needs, Maintain effective working relationships with staff