State Operations Manager
Core
Lead SA & NT operations, drive business performance, strengthen client relationships, and deliver exceptional service outcomes for Ambrose Construct Group.
Role type
Senior IC operations manager (state level)
Builds
Operational performance, client service delivery, and business growth for construction/insurance clients
Domain
Construction industry + operations management
Required skills
operations management, stakeholder management, KPI/SLA management, data analysis, team leadership, conflict resolution, strategic planning, compliance management, training delivery
Preferred skills
insurance/claims/restoration industry experience, insurer systems knowledge, existing insurance sector relationships
Technologies
insurer systems, performance reporting tools
Responsibilities
Build and maintain relationships with clients, insurers, and stakeholders; Drive operational performance and ensure KPI/SLA achievement; Manage client escalations and complaints; Analyse performance data and reporting; Prepare operational and client reports; Support strategic planning and business growth; Conduct operational audits and performance reviews; Improve team performance and service delivery; Deliver operational training and support process changes; Promote compliance with client requirements and WHS standards; Partner with senior leadership for continuous improvement; Foster positive team culture through coaching and feedback.