TikTok Live - Global Customer Service Representative, Japanese Speaking
Core
Manage customer and creator inquiries in Japanese, resolve escalated issues, and improve the livestream customer experience.
Role type
Customer Service Representative (Japanese Market)
Builds
Customer support operations for TikTok's global livestream business
Domain
Social Media / Livestreaming
Deliverable
client delivery
Required skills
Japanese (fluent), English (fluent), CRM tool usage, issue escalation, root cause analysis, knowledge management, cross-functional coordination, process improvement
Preferred skills
Internet/tech/BPO industry experience, data processing, data analysis, office software proficiency (Excel, Word)
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