Complaints Associate
Core
Investigate and manage customer complaints within the insurance sector, ensuring regulatory compliance and driving operational improvements.
Role type
Complaints Associate
Builds
Robust complaints policies, root cause analysis mechanisms, and accurate data reporting suites.
Domain
Insurance / Regulatory Compliance
Deliverable
client delivery
Required skills
Claims handling experience, root cause analysis, data reporting, risk-based methodology, SLA management, regulatory knowledge
Preferred skills
CII certification, strong analytical skills, problem-solving
Technologies
None stated
Responsibilities
Investigate complaints promptly and fairly in line with regulatory expectations; Analyse complaints to provide insights on product and service performance; Support the embedding of effective root cause analysis mechanisms; Coordinate compilation of complaints handled by TPAs; Support regulatory complaint reporting; Collaborate with Compliance to implement amended legislation; Provide complaints training to staff.
Seniority
Individual Contributor