Sr. Program Management Specialist (Business Intelligence)
Core
Senior Business Analyst enabling fast drives for customer insights, CSAT improvement, and strategic decisions to support Coupang's expansion in Taiwan.
Role type
Senior IC Business Analyst (Customer-Centric Planning)
Builds
Customer data analysis, strategic plans, dashboards for key metrics, and operational process improvements.
Domain
E-commerce / Marketplace / Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, SQL, Data visualization (Power BI/Tableau), Operational process planning, Stakeholder management, Strategic thinking, Cross-functional collaboration
Preferred skills
E-commerce industry experience, Operational capacity experience, Korean language skills
Technologies
SQL, Power BI, Tableau
Responsibilities
Design and maintain dashboards for key metrics monitoring; Investigate data-driven root causes and propose data-supported solutions; Drive improvement in operational performance and lead projects to expand business; Develop ownership for customer data analysis and work with cross-functional teams; Ensure multiple projects within program roadmap meet specified timelines; Mentor less senior business analysts.
Seniority
Senior, hands-on IC
