Voice Engineer
Core
Monitoring, operation, maintenance, and support of critical voice infrastructure within a 24x7 Operational Command Centre to ensure service availability, performance, and resilience.
Role type
Voice Operations Engineer (Service Assurance)
Builds
Reliable telecommunications and voice services for customers and stakeholders
Domain
Telecommunications / Voice Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Voice infrastructure monitoring, incident management, fault diagnosis, service restoration, change support, SIP/VoIP/PSTN knowledge, 24x7 operational support, voice management tools, root cause analysis, stakeholder coordination
Preferred skills
Carrier-grade voice support, SIP trunking/hosted voice/UC experience, Government/Defence/Emergency Services environment, vendor/carrier escalation coordination, voice analytics platforms
Technologies
SIP, VoIP, PSTN, voice management tools, voice monitoring and fault management systems
Responsibilities
Monitor alarms, events, and performance indicators; investigate and troubleshoot voice service faults; manage incidents through restoration; lead service recovery and validate outcomes; support change implementation and maintenance windows; coordinate with customers, carriers, and field teams; maintain operational documentation and runbooks
Seniority
Mid-level, hands-on IC