Manager - Quality & Performance
Core
Oversee quality processes, compliance, performance reporting, and continuous improvement to ensure contractual obligations and high standards in healthcare services.
Role type
Manager, Quality & Performance
Builds
Audit-ready, defensible, and high-performing contract positions for healthcare PPP services
Domain
Healthcare / Public-Private Partnerships (PPP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Quality systems governance, audit management, KPI validation, risk management, incident reporting, stakeholder engagement, performance reporting, contract assurance
Preferred skills
Lead or Internal Auditor qualification (ISO 9001), experience in regulated environments (health/education/defence), management level deputising
Technologies
ISO 9001, Performance Monitoring Program
Responsibilities
Manage day-to-day governance of quality systems and audits, implement and improve the Performance Monitoring Program, act as escalation point for complex quality/compliance matters, maintain Contract Risk Management Plan and Risk Register, draft and deliver incident reports and investigations
Seniority
Manager, hands-on IC with accountability in absence of Senior Manager
