Performance Assurance Analyst — Federal Health IT
Core
Independently calculate and validate service-level performance metrics (KPIs, experience levels) for federal healthcare technology services using customer-owned data and established definitions.
Role type
Performance Assurance Analyst (Quality/Audit)
Builds
Monthly and quarterly performance measurement reports, exception registers, and reconciliation packages for federal customers.
Domain
Federal Health IT / Service Contract Management
Deliverable
dashboards & analysis
Required skills
Performance measurement, Audit, Quality assurance, Data validation, Discrepancy analysis, Reconciliation, Microsoft Excel, Power BI
Preferred skills
Certified Quality Auditor (CQA), ITIL 4, Six Sigma, Fee-at-risk performance measurement administration
Responsibilities
Calculate KPI results using customer data, audit data pipeline outputs against source records, maintain performance exception registers, document discrepancies and support resolution, prepare reconciliation packages for customer review, summarize findings for quarterly performance reviews.
Seniority
Mid-level (3+ years experience)
