Customer Service Specialist - Including Weekend Hours
Core
Operate a customer enquiry platform to resolve, triage, and escalate customer requests via email, digital chat, and phone for an AI-native banking platform.
Role type
Frontline Customer Support Specialist
Builds
Customer experience and operational efficiency for client banks
Domain
Fintech / AI-native Banking
Deliverable
client delivery
Required skills
Frontline customer support experience, email management, digital chat handling, phone support, complex issue resolution, payment dispute management, chargeback processing, indemnity handling
Preferred skills
Problem-solving, multitasking, builder's mindset, collaboration with product and software engineers
Responsibilities
Resolve and triage customer requests, manage multi-channel interactions, progress payment disputes and chargebacks, escalate complex issues, collaborate on platform automation improvements
Seniority
Individual Contributor, Entry to Mid-level