Learning Experience Leader
Core
Design, deliver, and maintain training and development programs for Tier 2/Fleet Response Specialists, including curriculum, exams, and e-learning packages aligned with enterprise needs.
Role type
Learning Experience Leader (Training & Development)
Builds
Training curricula, e-learning packages, induction programs, and assessment materials for customer support specialists.
Domain
Business Process Outsourcing (BPO) / Customer Experience / Training & Development
Required skills
Curriculum design, e-learning creation, class facilitation, training program management, stakeholder communication, project management, technical preparatory training delivery, content expert maintenance, progress monitoring, Code of Conduct enforcement.
Preferred skills
Leadership, group handling, industrial/applied sciences background, Microsoft/Google applications proficiency.
Technologies
Microsoft Office, Google Workspace, e-learning platforms.
Responsibilities
Create and deliver end-user, partner, and distributor training; develop induction programs; research and present new workplace learning technologies; monitor trainee progress via questionnaires; ensure statutory training requirements are met; adapt programs to changing work environments.
Seniority
Individual Contributor, mid-level (1-2 years experience preferred)