Team Leader - Remote Desktop Support
On-site
Core
Lead and support a team of remote desktop support engineers delivering IT assistance to international clients.
Role type
Team Leader, Remote Desktop Support
Builds
Reliable IT assistance and service delivery for international clients
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Team leadership, SLA/KPI management, Technical troubleshooting, Remote desktop tools, Hardware/software diagnostics, OS configuration, VPN configuration
Preferred skills
Coaching and development, Performance review management
Technologies
Remote desktop tools, VPN, Operating Systems, Security patches