Director, Order to Cash
Core
Own the full customer transaction lifecycle from sale closure through invoicing, collections, and cash application to drive revenue and cash flow.
Role type
Director, Order to Cash
Builds
Accurate billing cycles, collections performance, and executive reporting for a homecare SaaS platform.
Domain
Healthcare technology / Homecare / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, end-to-end transaction ownership, billing cycle management, account reconciliation, AR aging analysis, dispute resolution, process improvement, cross-functional collaboration, executive reporting, NetSuite expertise, Salesforce expertise, accounting principles understanding
Preferred skills
Healthcare/Medicaid billing familiarity, SaaS/subscription business model experience, Salesforce CPQ/ZoneBilling familiarity, Bachelor's degree in Accounting/Finance/Business
Technologies
NetSuite, Salesforce
Responsibilities
Lead and develop a team of 3–5 billing and collections specialists; Own the end-to-end customer transaction lifecycle including renewals, upsells, and terminations; Oversee invoicing, collections, and cash application in NetSuite; Manage customer account reconciliations and GL coding; Monitor AR aging to minimize DSO; Develop executive dashboards and KPI reports on collections and cash trends; Document and optimize workflows across the order-to-cash lifecycle; Partner with Finance, Engineering, and Product teams on system improvements.
Seniority
Director, hands-on IC with team leadership