Operations Supervisor- Commercial Insurance- Select Business Unit
Core
Provide direct leadership and operational oversight for a commercial insurance Account Management team, guiding performance and ensuring consistent execution of processes.
Role type
Senior IC operations supervisor (commercial insurance)
Builds
Commercial insurance account management services and operational efficiency
Domain
Insurance brokerage / Commercial insurance
Deliverable
client delivery
Required skills
Commercial insurance brokerage operations knowledge, active insurance licensing, team coaching and development, workload balancing, policy administration, client relationship management, performance data analysis, process improvement, recruitment support
Preferred skills
Professional insurance designations, strong analytical abilities, decision-making judgment
Technologies
Microsoft Office (Outlook, Word, Excel)
Responsibilities
Lead and coach Account Management staff; Monitor productivity, efficiency, and service standards; Assign and balance workloads; Implement and improve operational processes; Support professional development and succession planning; Manage an assigned book of commercial insurance business; Oversee policy administration, billing, and claims support; Manage client relationships and renewals
Seniority
Senior, hands-on IC