Senior Systems / Network Engineer (MSP)
Core
Lead a small team of onsite and Service Desk engineers while providing hands-on senior technical support for complex systems, infrastructure, and networking issues in a Managed Service Provider (MSP) environment.
Role type
Senior IC Systems/Network Engineer with team leadership
Builds
High-quality technical support services and resolved incidents for SMB clients
Domain
IT Infrastructure / Systems Engineering (MSP)
Required skills
Microsoft 365, Windows Server, Active Directory, Networking fundamentals (DNS, DHCP, VPNs, routing, switching, Wi-Fi), Incident management (Severity 1), Team mentoring, Technical troubleshooting, Process improvement
Preferred skills
MSP experience, Project planning, Documentation
Responsibilities
Provide day-to-day leadership and technical guidance to onsite and Service Desk engineers; Mentor engineers across Levels 1–3 and identify skill gaps; Oversee ticket queues, priorities, and workloads to ensure SLA compliance; Support and manage technical escalations including Severity 1 incidents; Troubleshoot and resolve Level 2–3 technical issues; Provide technical input for infrastructure and networking projects.
Seniority
Senior, hands-on IC with team leadership