Microsoft Dynamics Lead
Core
Oversee end-to-end management, governance, support, and continuous improvement of a broad portfolio of business-critical enterprise applications (Finance, HR, Collaboration, Quality, Community Care) for a large organization.
Role type
Senior Enterprise Applications Lead (IC)
Builds
Reliable enterprise application services and operational dashboards
Domain
Enterprise IT / SaaS / COTS applications
Required skills
Enterprise application portfolio management, SaaS and COTS application management, ITIL service management, Vendor and managed service provider management, Incident and problem management, Change and release management, Application lifecycle governance, Stakeholder management, Application modernization and rationalization, Risk and compliance management
Preferred skills
ServiceNow, Agile/Scrum, Digital transformation, Community care sector experience
Technologies
Microsoft Dynamics 365, Workday, SAP ECC, Salesforce, Aurion, Chris21, Coupa, Jira, Confluence, ServiceNow
Responsibilities
Own end-to-end service delivery across the enterprise application portfolio, Lead major incident resolution and recovery, Govern application roadmaps, upgrades, patching, and technical debt, Manage application vendors and managed service providers including SLA and KPI performance, Lead application rationalisation and modernisation initiatives, Coordinate testing, UAT, deployment planning, and release governance, Lead application support teams, analysts, vendors, and subject-matter experts
Seniority
Senior, hands-on IC