Product Operations Manager
Core
Manage second and third line product support, monitor production performance, and oversee release deployments for private health insurance software.
Role type
Senior IC Product Operations Manager
Builds
Private health insurance software solutions
Domain
Health insurance / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Second and third line support, incident and problem management, root cause analysis, release deployment coordination, cloud environment management, low-code application management, service level agreement (SLA) management, high-availability environment experience
Preferred skills
ITIL certification, insurance sector experience, high-availability environment experience
Technologies
Azure, OutSystems
Responsibilities
Provide second and third line product support, troubleshoot defects in live products, handle system incidents and escalations, maintain operational customer experience, resolve product incidents, own problem management including root cause analysis, coordinate release deployments, monitor deployment progress, ensure successful transition to production
Seniority
Senior, hands-on IC