Customer Service Manager - Bentleigh
Core
Lead campus operations and service teams to deliver a seamless student experience in a high-growth tutoring ecosystem.
Role type
Senior Customer Service Manager (Campus Operations)
Builds
Tutoring campus operations, student support workflows, and service team performance
Domain
Education / Student Services
Deliverable
product features
Required skills
Team leadership, operational excellence, crisis management, process improvement, quality assurance, stakeholder communication
Preferred skills
Education sector experience, retail/hospitality background, on-site presence, continuous improvement mindset
Technologies
N/A
Responsibilities
Lead and develop the service team to high performance; oversee campus operations including opening/closing, class readiness, and attendance; manage crisis and issue resolution to protect the student experience; audit operations and team performance for adherence to standards; own the trial experience and conversion process.
Seniority
Senior, hands-on IC